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    United States(US) Robe****@newmanu.edu 2025-05-19 06:33:11
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    I have been with minejerseys for a year and a half and I loved the shirts. However, the customer service that I’ve received has turned into me being scammed. I asked minejerseys if they could do a couple of custom shirts. They said they could. A few weeks later, I asked for an update and they said they would have one soon. Emailed a week later, same email, same method of communication as always and they replied they never accept orders via email and it wasn’t them. I said that was impossible because we were still on the same email chain where all this was agreed. I then showed them screenshots of the exchange and they said it was a hacker email. I showed screenshots of the email I emailed and a screenshot of their contact page showing it was the same email. They said it was still a hacker but they would give me a coupon for $140. Which is strange because I deliberately didn’t tell them how much I had paid “the hacker”. So they already knew how much I had spent, meaning it was them that agreed to do the order in the first place. The thing is, I wasn’t even mad about the situation. They’d given me a coupon to make up for it and the shirts I’d asked for were quite specific so if they had just emailed and said, hey we can’t do this, here’s a coupon or money back, I would’ve completely understood. Well, it’s been a month and the shirts I ordered with the coupon have not arrived. Not only that, the tracking numbers I was given show that there is no package with that tracking information. I have emailed multiple times, sent messages on WhatsApp and Instagram and heard nothing. No doubt that this review will get buried with fake reviews. Minejerseys, if your going to leave fake reviews, make sure you use different emails and also don’t copy and paste a good review that I gave you 6 months ago. It’s a complete shame because I have bought with minejerseys multiple times before and have always loved the shirts. I recommended a lot of people to them, but to have customer service like this is just poor.
    Reply of Minejerseys Customer Service:
    Dear Roberts, First and foremost, we want to sincerely thank you for your continued support of MineJerseys over the past year and a half. We truly appreciate your loyalty and are very sorry to hear about the recent experience you've had. After thoroughly investigating your case, we'd like to provide the following clarifications: Email Account Misuse Unfortunately, our official email address was recently compromised by a third party. This unauthorized party used our email to fraudulently accept a custom order and collected $140 from you. As soon as we became aware of this issue, we took immediate action and issued a full reimbursement in the form of a coupon to make up for the loss. Order Shipment Status The order you placed using the compensation coupon has been shipped out as normal. Initially, the tracking number may not have shown updates due to synchronization delays with the courier system, but it should now be trackable. If you still encounter issues, please reach out and we’ll be happy to provide updates. Email Response Delay We discovered that due to an internal rule/filter set in our email system, your recent emails were incorrectly sorted into a separate folder and not seen in a timely manner. We have now responded to your messages and sincerely apologize for the delay. Best Way to Contact Us For any future questions or issues, we highly recommend using the live chat function on our official website. This is the fastest and most reliable way to reach our support team and ensure quick responses. Once again, we deeply regret the inconvenience this situation has caused and truly appreciate your understanding. Your satisfaction means everything to us, and we’re committed to making things right and improving our service going forward. Thank you again for your past recommendations and support. Sincerely, The MineJerseys Customer Service Team
    United States(US) bonw****@gmail.com 2025-05-02 17:21:39
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    It came with no adidas patch on the front bottom right. I recently bought a reissued 99/00 away jersey and you can clearly tell that the jersey I bought from minejersey is inferior in all directions: quality of the fabric, color and fit. Considering how I paid close to 40 dollars for this piece rather than 15 from other similar websites, i expect a better quality. When i complained about the missing patch, they said they will send another on ONLY IF i made another purchase. Why? I do not recommend these folks.
    Reply of Minejerseys Customer Service:
    I am sorry if the Retro Real Madrid jersey quality not good enough in your eye. and i check we need you make another order to get new one cause you said the jersey size too small,want to get bigger size then we give you offer next order send you bigger size free in your next order. and we also give you another choose pay $15 shipping fee to get bigger size you did not choose that.
    Canada(CA) gust****@hotmail.com 2025-01-08 19:17:18
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    More than two months in one of the packages arriving
    Mexico(MX) Eric****@gmail.com 2024-12-06 11:12:00
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    I did my order on November 3rd 2024 and at least my package arrived (December 6th) to Mexico City. But talking about the the shirt, the material quality is excellent but the sizeing is not correct, I bought 3 medium jerseys and my Arsenal jersey is shorter than the order 2 (Real Madrid & Juventus) and the neck is too large for that reason I am giving 3 stars. The delivery time is about a month for mexican customs I suppose. I think I will gift this jersey to my cousin.
    United States(US) heym****@gmail.com 2024-11-19 16:32:42
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    La camiseta sw perdió, nunca la recibí, sale que está entregada pero no la recibí, no se donde realizar el reclamo
    Reply of Minejerseys Customer Service:
    I am so sorry you did not get the jersey of your order,we do not know you did not receive it,cause we check the package we shippped that show us the package was delivered https://t.17track.net/en#nums=AM527591194CN , do not worry we will contact you confirm the package with you and our shipping agent, when it confirm the package lost we will resend again for free.
    Portugal(PT) andr****@gmail.com 2024-10-11 01:08:37
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    The Jersey is perfect and exactly what was described. I had some issues with delivery and only got the package after 2,5 months. The support service was really good and help me to solve the issue without any additional charge.
    Iceland(IS) Jonn****@gmail.com 2024-10-02 04:03:30
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    One wash and everything is falling off. Very bad quality
    Canada(CA) theo****@gmail.com 2024-09-17 11:21:06
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    Super disappointed. Beware! The team crest and manufacturer logo are front and center on this shirt, the first two things you see. Sadly, when the shirt was manufactured the logo is not straight but crooked. Customer service told me the shirt is fine to wear - sure, but it looks cheap. They only offered me a $10 coupon... Very disappointed with this transaction and cannot recommend. Proceed with caution.
    Japan(JP) k.ma****@gmail.com 2024-08-09 02:25:08
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    I ordered M size but it was XL. Could you send me a correct zise? This is too big for my wife.
    France(FR) alxf****@gmail.com 2024-07-25 08:58:30
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    I received the jersey quite quickly. It is as in photo on the website. However, I didn't look carefully at it before ordering. The logo is ugly. The lines are not straight and the snake looks more like an old chihuahua. Next time I want to buy a replica, I will be more vigilant.
    United Kingdom(GB) Oliv****@outlook.com 2024-07-23 10:26:37
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    Never arrived.
    Reply of Minejerseys Customer Service:
    Yes,your order package did not arrival when you add this review, and this is your package shipping info https://www.royalmail.com/track-your-item#/tracking-results/WG304952265GB ,it was delivered now.
    Australia(AU) jorg****@gmail.com 2024-07-11 17:41:10
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    Real Madrid jersey came defective. You removed the “HP” patch and the glue mark was left, which ruined the sleeve of the jersey. Colombia jersey should say “Colombia” on the back of the neck and this one says nothing.
    Reply of Minejerseys Customer Service:
    I am sorry for two jerseys problem.we have email to help you work out this problem.
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